Refund Policy

Thank you for shopping at Durato Store. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand how we handle refunds for returned items.

---

✅ Eligibility for Refunds

We offer refunds for items returned within 30 days of the delivery date. To be eligible for a refund:

• The item must be unused and in the same condition that you received it

• It must be returned in the original packaging

• The item must not show signs of wear, damage, or misuse

• You must provide proof of purchase (e.g. order confirmation or receipt)

---

🔄 Refund Process

1. Return Request
   To initiate a return, contact us at contact@durato.store with your order number and reason for return.

2. Shipping the Return
   After your request is approved, you’ll receive a return label and instructions to send your item to our return address:

   Real Shield LLC
   2201 Menaul Blvd NE, Ste A
   Albuquerque, NM 87107
   United States

3. Inspection & Approval
   Once we receive your item, it will be inspected. We’ll notify you of the approval or rejection of your refund.

4. Refund Timeline
   If approved, your refund will be processed within 10 business days. The amount will be credited back to your original payment method.

---

⚠️ Non-Refundable Items

• Items returned after the 30-day window

• Products not in original condition or missing parts due to customer error

• Sale items (if marked as final sale)

---

💳 Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Double-check your bank account

2. Contact your credit card provider — it may take time before your refund is officially posted

3. If you've done all this and still have not received your refund, contact us at contact@durato.store

---

If you have any questions about your order or the refund process, our customer support team is ready to help.

📧 Contact Us: contact@durato.store